FAQs

Please refer to our same day testing page for test price: 911CovidTesting.com/same-day-testing/

We still offer drive up service at our headquarters in Santa Monica. We also accept walk-up patients.

Yes, please.

We accept all insurance for the insurance option, however, please check directly with your insurance provider on the coverage amounts. You will need to show your insurance card to the technician upon arrival.

Depending on your particular need, we offer a variety of services. If you are unsure of what test to take, consult with your physician. If you are traveling, consult your airline or country destination’s website for entry requirements.

The tests vary with regard to how they are administered. Both the RT-PCR and Rapid Antigen tests are administered with a mid turbinate nasal swab.

Result times can vary depending on the test, please refer to our booking page to see the result times for each test.
https://911covidtesting.com/same-day-testing/

Our testing hours is Monday to Friday from 10:30am – 4:30pm. We are located at 701 Santa Monica Blvd, Santa Monica, CA 90401 on the 3rd floor. To book, please call us during our hours of operation or click ‘Book Now’ to schedule an appointment. Patient must only arrive 5 minutes before the appointment time. If you have symptoms, we can offer the drive-up option or mobile testing.

To change an appointment or any issues regarding your scheduled appointment, please reach out to us at relations@911health.com.

You agree to a $50 non-refundable charge if a cancellation occurs after an appointment has been selected, and or if you “No-Show”. To receive a refund for any unused portion, you agree to send an email within 10 days to: Relations@911CovidTesting.com. Requests after 10 days will no longer be refunded. Refunds take 5-10 days to process and be returned to your account from when the refund charge was initiated. For all virtual tests, a $10 cancellation fee will be applied.

RT-PCR stand for Reverse Transverse Polymerase Chain Reaction.

No.

No, however we need to make sure they signed the consent form online when you were registered.

Unfortunately, not at this time.

Oral collections are not preferred, however upon request of the patient and/or when special consideration needs to be given for certain patient populations (ie pediatric or geriatric patients), oral swabs may be used as a last resort for our laboratory-bound PCRs.

We test all ages from infancy on up.

We allow patients to self-administer their test with the supervision of our trained technicians.

We accept all insurance – please check with your insurance provider on coverage amounts.
VIEW LIST OF INSURERS.

Yes.  With the passage of SB 510, California law makes clear that California health insurance carriers are required to cover the costs associated with COVID-19 testing, immunization, and health care services related to testing with no cost-sharing, prior authorization or other utilization management (the “California COVID-19 Coverage Law”):

[A] health care service plan contract that covers medical, surgical, and hospital benefits, excluding specialized health care service plan contract, shall cover the cost for COVID-19 diagnostic and screening testing and health care services related to diagnostic and screening testing approved or granted emergency use authorization by the federal Food and Drug Administration for COVID-19, regardless of whether the services are provided by an in-network or out-of-network provider.

The new California COVID-19 Coverage Law applies to all testing performed since March 4, 2020. It also expressly requires health plans to “reimburse the provider of the testing”

PLEASE CHECK WITH YOUR INSURANCE COMPANY

Yes, If you register using our 24-48 no-cost insurance test option, you will need to present a valid insurance card upon arrival for verification.

An EOB or Explanation of Benefits, is a written summary of the claim submitted and its status from your insurance company. This is not a bill.

If you have any questions about this document, or receive any other correspondence from your insurer, please contact your insurer directly.

You are able to access your receipt/superbill via the confirmation email you received for the appointment. There is a tab on the page to the right that says “print invoice”. You can submit this document to your insurance. If you can not find your confirmation email contact relations@911covidtesting.com.

For all refund requests please email relations@911covidtesting.com

Your procedure codes, as well as any other information needed by your insurance, will be provided to you in the invoice that is available on your payment confirmation page. Just click the “view/print invoice” tab and it will take you to a downloadable PDF. If you have any trouble navigating this, email us at relations@911covidtesting.com

Your insurer may send a payment directly to you rather than paying the lab. If you receive a check from your insurance company for COVID-19 testing, please email relations@911Covidtesting.com to assist you regarding this process.

You could also receive a check if you submit  a superbill for reimbursement from one of 911 Covid Testing, Inc.’s paid for tests.