FAQs

We recommend making an appointment to help you expedite the process. If you would still like to walk in, you will have to register on our website once you arrive, then you will be tested.

Please refer to our same day testing page for test price: 911CovidTesting.com/same-day-testing/

We still offer drive up service at both our Santa Monica and Beverly Hills locations. We also accept walk-up patients.

Yes, please.

Yes, you will need to show your insurance card to the technician upon arrival.

Depending on your particular need, we offer a variety of services. If you are unsure of what test to take, consult with your physician. If you are traveling, consult your airline or country destination’s website for entry requirements.

The tests vary with regard to how they are administered. Both the RT-PCR and Rapid Antigen tests are administered with a mid turbinate nasal swab. While the Antibody test is done with a simple, quick, prick of the finger.

Result times can vary depending on the test, please refer to our booking page to see the result times for each test.
https://911covidtesting.com/same-day-testing/

Yes, find your confirmation email or text and select the “Click To Show Instructions/Reschedule” button to change.

Any issues with regard to your scheduled appointment can be handled by emailing us at relations@911CovidTesting.com

You agree to a $50 non-refundable charge if a cancellation occurs after an appointment has been selected, and or if you “No-Show”. To receive a refund for any unused portion, you agree to send an email within 10 days to: Relations@911CovidTesting.com. Requests after 10 days will no longer be refunded. Refunds take 5-10 days to process and be returned to your account from when the refund charge was initiated. For all virtual tests, a $10 cancellation fee will be applied.

RT-PCR stand for Reverse Transverse Polymerase Chain Reaction.

No.

No, however we need to make sure they signed the consent form online when you were registered.

Unfortunately, not at this time.

Oral collections are not preferred, however upon request of the patient and/or when special consideration needs to be given for certain patient populations (ie pediatric or geriatric patients), oral swabs may be used as a last resort for our laboratory-bound PCRs.

We test all ages from infancy on up.

We allow patients to self-administer their test with the supervision of our trained technicians.

Yes. 911 Covid Testing, Inc. has a no-cost insurance RT-PCR test available for those with insurance. We advise all patients to check with their provider before testing to confirm you are eligible for the no-cost insurance RT-PCR test.
VIEW LIST OF INSURERS.

Yes.  With the passage of SB 510, California law makes clear that California health insurance carriers are required to cover the costs associated with COVID-19 testing, immunization, and health care services related to testing with no cost-sharing, prior authorization or other utilization management (the “California COVID-19 Coverage Law”):

[A] health care service plan contract that covers medical, surgical, and hospital benefits, excluding specialized health care service plan contract, shall cover the cost for COVID-19 diagnostic and screening testing and health care services related to diagnostic and screening testing approved or granted emergency use authorization by the federal Food and Drug Administration for COVID-19, regardless of whether the services are provided by an in-network or out-of-network provider.

The new California COVID-19 Coverage Law applies to all testing performed since March 4, 2020. It also expressly requires health plans to “reimburse the provider of the testing”

Yes, If you register using our 24-48 no-cost insurance test option, you will need to present a valid insurance card upon arrival for verification.

Pursuant to SB 510, COVID-19 testing is subject to reimbursement by your health plan, with no out-of-pocket cost, when billed to your health plan, upon verification of your insurance/eligibility information.

An EOB or Explanation of Benefits, is a written summary of the claim submitted and its status from your insurance company. This is not a bill.

If you have any questions about this document, or receive any other correspondence from your insurer, please contact your insurer directly.

You are able to access your receipt/superbill via the confirmation email you received for the appointment. There is a tab on the page to the right that says “print invoice”. You can submit this document to your insurance. If you can not find your confirmation email contact relations@911covidtesting.com.

For all refund requests please email relations@911covidtesting.com

Your procedure codes, as well as any other information needed by your insurance, will be provided to you in the invoice that is available on your payment confirmation page. Just click the “view/print invoice” tab and it will take you to a downloadable PDF. If you have any trouble navigating this, email us at relations@911covidtesting.com

Your insurer may send a payment directly to you rather than paying the lab. If you receive a check from your insurance company for COVID-19 testing, please email relations@911Covidtesting.com to assist you regarding this process.

You could also receive a check if you submit  a superbill for reimbursement from one of 911 Covid Testing, Inc.’s paid for tests.